Projects

Work highlights from real roles and real execution.

These examples are based on my CV and practical experience across relationship, operations, and support functions.

Message on LinkedIn Send WhatsApp Message Read Business Notes

Selected Work Snapshots

Hubtel · Relationship Work

Reduced retailer cancellations through structured support

  • ChallengeFrequent partner readiness issues and order cancellations.
  • ActionDaily communication, proactive support, and readiness checks with partner merchants.
  • ResultRetailer cancellations reduced from 20% to 8%.

Hubtel · Merchant Enablement

Supported migration from basic channels to better digital flows

  • ChallengeSome merchants were limited by older payment workflow setups.
  • ActionGuided businesses on product usage, onboarding, and operational adoption.
  • ResultSmoother merchant payment processes and stronger product usage confidence.

Cross-Functional Roles

Built execution discipline across operations, QA, and HR support

  • ChallengeDifferent roles required different standards and pace.
  • ActionApplied careful documentation, testing discipline, and clear communication.
  • ResultReliable delivery habits that now shape my business growth approach.

How I Work Today

Step 1

Understand the real pain points

Step 2

Design practical actions teams can run

Step 3

Follow through with consistency and support