Hubtel (2023 - Present)
Retailer Relationship Executive, then Relationship Manager from March 2025.
I help businesses grow by combining relationship depth with execution discipline.
I am Thomas Nyarko Hayford, a Ghanaian business professional. My current role is Relationship Manager at Hubtel. I also founded Iderwell and continue building practical systems that help businesses perform better.
Career Snapshot
Operations and QA
Operations Assistant and freelance software testing across different environments.
People and Process
Early HR and data verification roles built my discipline for structure and detail.
Verified Highlights from CV
Retailer cancellations reduced
From 20% to 8% through proactive support and readiness checks.
Merchant enablement
Supported businesses moving from USSD flow to stronger digital integration.
Education foundation
B.A. Social Science (Economics and Geography), University of Cape Coast.
Credentials and Activity Highlights
Certifications
2024 learning track completed
IBM and SkillUp EdTech certificates in software engineering, mobile app development, and Android basics.
Read detailsAccomplishments
Role progression with measurable outcomes
Promotion to Relationship Manager and sustained merchant-growth execution backed by practical metrics.
Read detailsCareer Story
Human timeline across HR, operations, and growth
A clear journey from support roles to relationship leadership and founder work.
Read detailsLinkedIn Context
Authored activity timeline and learning signals
Curated highlights from my own LinkedIn posts, excluding reposts and job-broadcast noise.
Read details