Experience

From HR support to relationship manager: my journey

A human timeline of roles that shaped my approach to people, systems, and business growth.

Thomas Hayford career journey article visual
Every stage added one layer to the way I solve business problems today.

My career started in human resource support roles at the University of Cape Coast. I learned administrative discipline, documentation quality, and how to communicate with people respectfully, even when issues are sensitive.

From there, I moved into data verification, software testing, and operations support. These roles strengthened my attention to detail, process thinking, and ability to work under clear standards.

In 2023, I joined Hubtel as a Retailer Relationship Executive. Daily engagement with merchants taught me how to balance sales targets with service quality. In March 2025, I moved into the Relationship Manager role.

Looking back, this path is not random. HR built people discipline. Verification built accuracy. Operations built ownership. Relationship management combined all three into business growth execution.