In business growth roles, results come from repeated daily actions. The work is less about one big campaign and more about consistency in support, communication, and timing.
One of the strongest outcomes in my Hubtel path was reducing retailer cancellations from 20% to 8%. This came from proactive readiness checks, frequent partner communication, and making early decisions when restaurants were not prepared for live orders.
Another key outcome was revenue movement through sales discipline. In my Relationship Manager role, weekly sales output improved from around GHS 50 to over GHS 1,000, supported by merchant onboarding, practical training, and closer follow-up on account usage.
Promotion from Retailer Relationship Executive to Relationship Manager in March 2025 reflected this operating style: stay close to merchants, solve issues fast, and keep process quality high while growing results.